At Palmer Event Solutions, we believe that empowered volunteers are essential to powerful events – and the American Heart Association’s 2025 Heart of Cleveland Heart Ball proved just that.
As one of Northeast Ohio’s premier philanthropic evenings, the Heart & Stroke Ball brings together community leaders, medical professionals, and advocates to raise critical funds for heart and stroke health. With hundreds of attendees, detailed logistics, and a packed program, the event required a dedicated and confident volunteer team to keep things moving behind the scenes.
That’s where our Volunteer Training & Support Solution came in.
After expertly handling volunteer recruitment, the American Heart Association activated our team’s support framework and training expertise – designed to ensure volunteers feel prepared, purposeful, and appreciated.
Our work included:
Collaborating with the American Heart Association’s staff lead during volunteer recruitment
Creating a detailed Volunteer & Staffing Plan, personalized to the event
Drafting all volunteer communications, from training invites to event-day reminders
Facilitating a virtual training session to walk through roles, layout, and key program moments
Supporting onboarding and troubleshooting on event day
Capturing post-event volunteer feedback to help shape future engagement
Showing gratitude every step along the way
The result? A team of volunteers who showed up ready, confident, and energized – and a non-profit staff who could focus on mission delivery knowing the details were handled.
This add-on service is part of our commitment to making events smoother for our clients and more rewarding for those who give their time to support them. For the Cleveland Heart & Stroke Ball, it meant less stress for the American Heart Association’s team and more meaningful engagement with their volunteers – ultimately contributing to a successful, mission-forward event.
Ready to take your volunteer team to the next level? Our Volunteer Training & Support Solution is designed to complement the great work you’re already doing. Talk to your Project Lead to explore how this added support can elevate your next event.
